Service Handling

1. After you pay

Your order appears in your account straight away, with its status and a private order chat. We assign it to the best-rated booster available for that service; the booster usually accepts within 15 minutes and writes to you in the chat to agree the start time.

2. Start times

Most services can start within the hour. Raids and group runs follow their schedule: you pick a run in the calculator and the booster invites you at that time. Some services open on a set date, such as a new season or a game launch; the service page shows that date.

3. Delivery times

Each service shows an estimated time, based on recent orders. The time depends on the options you choose — range, speed, add-ons — and, for Self Play, on when you are online. Express and Super Express put the order in front of the queue and shorten it.

4. Following the order

You can see the status of your order in your account and talk to your booster in the order chat at any time. Our managers see every order and step in if something stalls.

5. Completion

When the service is done, the booster attaches a screenshot of the result and marks the order complete. You have 72 hours to check and confirm, or to tell us what is missing.

6. Delays

Game maintenance, patches or server problems can delay an order. We tell you in the chat and agree a new time. If an order runs past twice its estimate without your agreement, you can ask for a partial refund under our refund policy.

7. Digital delivery

All services are delivered digitally in the game. Nothing is shipped and there is no delivery fee.

8. Support hours

Orders are accepted and handled 24 hours a day, 7 days a week, including weekends and holidays. Support answers in the live chat and at support@frostyboost.com.

FrostyBoost OÜ, Vesivärava tn 50-301, Kesklinna linnaosa, 10152 Tallinn, Harju maakond, Estonia. Registry code 16650190. Email: support@frostyboost.com.