Return & Refund Policy
Return & Refund Policy
1. General Refund Eligibility
Frostyboost provides coordination and digital interaction scheduling services.
Refund rights apply exclusively to the service coordination layer and not to any external digital or publisher-controlled outcomes.
A client may request a refund under the following condition:
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Full refund is available within 14 calendar days, provided that coordination services have not yet begun.
This right applies to all users globally, regardless of residency.
2. Service Commencement Definition
Coordination is considered initiated when any of the following occurs:
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scheduling is confirmed with an independent participant,
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session time is allocated,
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preparation steps are executed,
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access requirements and communication integration are assigned.
Once coordination begins, the service enters active processing and full refund qualification no longer applies.
3. Partial Refund Conditions
A partial refund may be issued if:
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the coordinated activity has not been fulfilled within double the estimated timeframe indicated at purchase,
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no extension has been voluntarily accepted by the client via written channel (email, chat, Discord).
Example:
If the timeframe was listed as 1–3 days, refund eligibility begins on day 6, limited to the unfulfilled portion of coordination.
4. Completion Confirmation
A service coordination cycle is deemed completed when:
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the client confirms delivery,
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or the client has failed to submit any objection or clarification request within the verification window communicated by Frostyboost,
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or supporting communication demonstrates fulfillment of agreed scope.
After completion confirmation, no refund or reversal is applicable.
5. Non-Modifiable Orders
Once coordination has begun, modifications are not permitted.
Any additional requests are treated as separate new orders and billed independently.
6. Chargeback & Unauthorized Payment Disputes
Clients agree to pursue refund discussion through Frostyboost support channels prior to initiating a financial dispute.
Unauthorized or unjustified chargebacks may result in:
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service suspension,
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documentation submission to payment processors,
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internal review limitations.
This clause aligns with PayPal, Stripe, Visa and Mastercard dispute resolution frameworks.
7. Delivery Window Clarification
All delivery timeframes shown on Frostyboost.com are operational estimates, not strict guarantees.
Delays may occur due to:
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publisher server latency,
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game access restrictions,
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queue volumes,
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regional scheduling differences.
Failure due to such conditions does not automatically qualify for refund unless double-time threshold is exceeded.
8. No Physical Returns
Frostyboost provides digital coordination only.
No physical goods are shipped; hence no physical return handling, postage fees, or return logistics apply.
The clause «seller pays return shipping» is non-applicable and removed under digital service classification.
9. Contact for Refund Requests
All refund or adjustment inquiries must be submitted in writing to:
Include:
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order ID,
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date of purchase,
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coordination status,
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requested resolution.
A written response will be provided within 7 business days.
10. Jurisdiction of Interpretation
This refund framework aligns with EU and UK digital consumer protection regulation.
Where interpretation conflicts arise, the platform neutrality principle prevails.