Return & Refund Policy

1. Who this policy covers

This policy applies to every order placed on frostyboost.com with FrostyBoost OÜ. It explains when you get your money back, in full or in part, and how to ask for it.

2. Full refund before the work starts

You can cancel any order and get a full refund within 14 calendar days of payment, as long as your booster has not started working on it. Write to us in the order chat or by email and the refund goes back to your original payment method or, if you prefer, to your FrostyBoost balance.

An order counts as started when the assigned booster has begun the service: logged in for a Piloted order, joined you in game for a Self Play order, connected for a Remote Control order, or taken a raid or run slot that was reserved for you.

3. Partial refund for orders that run late

Every service shows an estimated time. If an order is not finished within twice that estimate, and you have not agreed to more time in the order chat, you can ask for a refund of the part that was not delivered. Example: for a service listed at 1–3 days, the right to a partial refund starts on day 6.

4. When an order is complete

When your booster finishes, they mark the order done and attach a screenshot of the result. You have 72 hours to check it and confirm, or to tell us in the order chat what is missing. If something is not done as ordered, the booster finishes it or we refund the missing part. If you do not reply within 72 hours, the order is confirmed automatically. A confirmed order cannot be refunded.

5. Changes to an order

Once the booster has started, the order cannot be changed. Anything extra you would like — another run, a higher target, an add-on — is placed as a new order. Before the start, you can change options with our team in the chat and pay or get back the difference.

6. Payment disputes and chargebacks

Please contact us before opening a dispute with your bank or payment provider; most questions are solved in the order chat within hours. If a chargeback is opened without contacting us first, we send the provider the order record — chat, screenshots and confirmation — and the account may be paused until the dispute is closed.

7. Digital services only

FrostyBoost sells digital services. Nothing is shipped, so there are no return shipping costs or physical returns.

8. How to ask for a refund

Write in your order chat or email support@frostyboost.com with your order number and what you would like us to do. We answer within 24 hours and settle refund requests within 7 business days. Approved refunds reach card payments in 5–10 business days, depending on your bank.

9. Your statutory rights

This policy does not limit the rights you have under EU and UK consumer law. When you ask us to start a service right after payment, you agree that the 14-day withdrawal right ends once the service has been fully performed.

FrostyBoost OÜ, Vesivärava tn 50-301, Kesklinna linnaosa, 10152 Tallinn, Harju maakond, Estonia. Registry code 16650190. Email: support@frostyboost.com.